My experience with their CS.
Bought a fix in 6.5 in 2022.
Had light strikes with 4 different types of factory ammo, and with hand loads with CCI Benchrest primers. Emailed them, had a response, RMA, and shipping label the next day.
4 weeks after my rifle arrived emailed them, and they said it should be a week or two.
4 weeks later emailed them and they said sorry they only have one guy and he is building rifles.
16 weeks after it arrived at Q received an email that it was fixed, they replaced a cam piece in the bolt. Asked for a tracking number
19 weeks to the day after I sent it in, it arrived at my door by surprise, fortunately I was home.