I've contacted them 3 times via the site & not one reply. We are going on weeks now. Is this their typical MO?

I don’t know if it’s typical, but I had ordered an Erector 9 back on March 5th. I had emailed them after about 2 weeks to see if they knew when more may be coming out. Still no answer and that was about a month ago. They’re still on back order. After a month since I had ordered it, with no response and another can that I was interested in coming available, I cancelled the order and got the other can.

I emailed when Reptilia release the 1.93 RMR mount. Their site directs you to Q for clear anodizing variant, however it's not on Q's site. Emailed them to ask about if/when they would be available and they never responded

Sounds like a crap company

I emailed them a couple months ago because I needed a turnbuckle for their HB handguard and they were OOS everywhere. Got a quick reply saying they had no timeframe for when they would be back in stock. I replied that I knew they had them as they were still building guns with those handguards, and I was fairly certain that production didn’t shut down due to a lack of turnbuckles. I asked could they not pull one and sell it to me? Never got another reply.

KB doesn’t believe in customer service and that filters down to his employees.

I have emailed them probably a dozen times over the last 3-4 years and they have always replied.. usually within 48hrs.

yep.

i bought some sling devils from distro. it was just a bag with 2 pieces of paracord. email q. no response. my distro guy just refunds me because he says Q customer service sucks and knows its a lost cause.

i buy a second package of sling devils. same issue. this time i decided im going to not leave q alone until ive got what i paid for. i email, no response. i reach out on social media and finally get a super fucking condescending "yeah, absolutely we will get you that right away, anything else?". week goes by and nothing. i had to email them two more times before i got what i needed.

i cant believe people still buy Qs stuff. if the customer serivce wasnt enough, paying 3k for a rebranded jank zev is crazy (i was told zev makes their stuff, but dont care enough to confirm). tech bros love them here (they flex on other tech bros).

Wow, sorry that happened to you. Guess I'll hit their social media next

It might work, they blocked me on FB years ago for asking a question they didn’t like

Q has taken care of me on 2 occasions. One was my own damn fault and they send me a replacement part right away, no questions.

My experience with their CS.

Bought a fix in 6.5 in 2022.

Had light strikes with 4 different types of factory ammo, and with hand loads with CCI Benchrest primers. Emailed them, had a response, RMA, and shipping label the next day.

4 weeks after my rifle arrived emailed them, and they said it should be a week or two.

4 weeks later emailed them and they said sorry they only have one guy and he is building rifles.

16 weeks after it arrived at Q received an email that it was fixed, they replaced a cam piece in the bolt. Asked for a tracking number

19 weeks to the day after I sent it in, it arrived at my door by surprise, fortunately I was home.

i've also had a couple of good interactions with their customer service

i've always called and not used the email though

That is the honest to god's' truth. Been that way since he owned AAC. I got personally threatened years ago by KB for posting a story of garbage AAC customer service. He was mad but could not deny the truth.