Marketing people in general I guess lol, we couldn't get an RCR or RMR HD to ensure compatibility with our plates, Trijicon's technical folks know us well, but to their marketing folks, influencers and reviewers on YouTube come before us, we at least got engineering samples without the working electronics or lens so we could confirm they work with our plates.
The one time I called Safariland to confirm holster compatibility, the gentleman was very knowledgeable and gave me the information we needed. Trijicon's RMR HD and RCR descriptions were vague in details re: deck height and holster compatibility, I told Trijicon to fix both (RCR and RMR HD can't use the low co-witnesss iron sights RMR can, and RMR HD will not work with 6XXX series holsters, only 7XXX series).