Had an awesome experience yesterday and I just want to give a shout out.
My day started by ordering a new EDC from *another* online retailer. I've been eyeballing it for a year but never handled one and finally bit the bullet. On that same note, that meant that I had to sell my old EDC or the home-boss would change the locks.
I go to a handful of LGS trying to see what I can get for the old EDC, expecting nothing because it's been discontinued. I'm only offered a relatively low amount in trade in value only, no cash or store credit, which isn't what I'm looking for. "Why don't you try AIM Surplus, they're always up for used guns..." they say, and then I learned that they're based 10 miles from my house (obviously I had no idea). So I make the drive and check out their showroom while they assess my used EDC.
A few minutes later they offer me 167% higher than the best offer I got from all the other shops, cash in hand. DONE. This was already worth the trip in the developing winter storm weather.
On my way out I look in the display and see the exact new EDC model that I ordered. "Hey can I check that out? I just ordered one online but haven't ever actually handled one." It's everything I hoped it was.
Then I see the price tag. "Damn, I should've bought this here. Lower sticker price, no shipping or transfer fees in person, no wait... this would've netted at least $100 back in my pocket!"
Employee asks who I ordered from and when, and then explains that they're in a different time zone, are still open, and likely haven't processed my order yet since it was only placed a few hours earlier; suggests that I call and try to cancel. I call the other retailer, sure enough they haven't processed it yet so they happily cancel the order and refund me the full amount. I walk back in, buy the new EDC in the glass display, and walk out with a huge smile on my face.
Between the higher cash offer on my used gun and the savings afforded by canceling my other order and buying at the counter, I ended up breaking even on a purchase that I had financially planned to buy outright. Excellent experience, will definitely be giving a lot more of my business to the local showroom! Great group of guys!